My last two posts have discussed my computer issues anyhow I attempted to resolve them. To recap briefly, I left off after telling how a company called iYogi successfully resolved two Microsoft Office Outlook issues and optimized my laptop, dramatically improving its performance. All of this for a $139.00 annual technical support agreement.
It did not take long for my next computer problem to surface.
The very next day, I tried to log on to my wireless network. It would not work. Rather than trying to figure this issue out or phoning my on-call $125 an hour technical support expert, I called iYogi. They reconfigured my wireless router and I was up and running in less than 20 minutes. The cost? $0.
The first three issues resolved the previous day had compensated for the $139 fee. I figured the rest of my technical support was just gravy.
There are some things to consider when using a firm like iYogi. They are in India (hence the inexpensive annual fee). They are only software solutions specialists. There still needs to be a maintenance agreement in place to handle hardware failures (which will come) and a hardware specialist for installation and hardwiring issues.
However, for pure software technical support, it is hard to beat the iYogi service.
Check them out at http://www.iyogi.net/.
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