Friday, October 30, 2009

‘Medical marijuana’ guidelines don’t impact DOT drug testing

The recent guidelines issued by the Department of Justice regarding the use of “medical marijuana” will not change the rules facing truck drivers on drug use.

The Department of Transportation, as a result of several inquiries, issued a “Drug and Alcohol Policy and Compliance Notice” on Oct. 22, that clearly states that the DOJ’s guidelines do not impact the DOT’s drug testing program.

“We want to make it perfectly clear that the DOJ guidelines will have no bearing on the Department of Transportation’s regulated drug testing program. We will not change our regulated drug testing program based upon these guidelines to Federal prosecutors,” Jim L. Swart, director of the DOT’s Office of Drug and Alcohol Policy and Compliance, wrote in the compliance notice.

“The Department of Transportation’s Drug and Alcohol Testing Regulation – 49 CFR Part 40, at 40.151(e) – does not authorize ‘medical marijuana’ under a state law to be a valid medical explanation for a transportation employee’s positive drug test result.”


Wednesday, October 28, 2009

Grants Project Update

As you are aware, in order to access some of the Economic Recovery Funds, CAMPA is continues to review grants related to drug testing and education.

In recent weeks, the Recovery Act is starting to fund various grants, which of course will create an influx of interest from organizations and agencies seeking grants. Of course, there are no guarantees that we will be awarded any of these grants, BUT that old saying about nothing ventured, nothing gained is really true in this area. There is no reason that we can’t receive some of grant funds. The grant available today have due dates in early November. Others are in the Substance Abuse Prevention which and are given annually on May 30th and September 30th.

By Jolene Benner
Special Projects Coordinator

Monday, October 26, 2009

Something For Free

The most recent DrugPak newsletter had an article about a new, FREE offering for DrugPak users to help them better manage their businesses. It is called the Business Metrics Utility.

The DrugPak BMU has two purposes. First and foremost, it will provide you with a compilation of system information which will provide you with a uniquely advantageous perspective of your business as a whole, and that which is not otherwise available in any other medium. Secondly, it will provide the DrugPak team with the means to identify those areas where our further development efforts can best be applied to produce the greatest results for the most people.

The DrugPak BMU is a standalone DrugPak program that requires no special equipment to install or additional licenses to acquire. As it analyzes your system, you will be asked to answer a series of multiple choice and sliding scale questions; each designed to require a minimum of data to be manually entered. Once completed, the provided information is then compiled to generate a performance report that is uniquely and
independently specific to your company.

Some examples of the information provided:

Average cost (including staffing) per test staff Overall positivity rate for drug and alcohol, as well as mandated vs. non-mandated.

Comparison of testing volume by month and quarter Geographical charting Ratio of services between mandated and non-mandated clients and testing.
Reporting types and methods by both contact and report Allocation of number of staff specific task(s), and annual hours of each Further questions or considerations in reviewing your company-specific data.

By: John Lipp

Friday, October 23, 2009

13 Ways an Employee “Refuses” a DOT Drug or Alcohol Test

An employee who refuses to take a DOT drug or alcohol test faces the same consequences as an employee who tests positive for a DOT prohibited substance. The DOT-mandated consequences of the Return-to-Duty process must be met for you to resume safety-sensitive functions for any mandated employee. Per your company policy, you may also be terminated from your employment. Familiarize yourself with the following Refusal-to-Test situations before your next DOT drug or alcohol test.

By: John Lipp

As an employee, you have refused to take a drug and/or alcohol test if …

You fail to appear for any test (except a Pre-Employment test). Employees must arrive for a Federal drug or alcohol test within a reasonable amount of time as determined by their employer.

You fail to remain at the testing site until the testing process is complete. Leaving for any reason before all the required steps of the testing process are completed will result as a Refusal-to-Test. (Something as innocent as leaving to pick the kids up from school could be deemed a Refusal-to-Test if the collection was not completed.)

You fail to provide a urine specimen for any required drug test. The only exception is when the donor in a Pre-Employment test leaves before the collection kit is selected.

In the case of Directly Observed or Monitored collections, you fail to permit the observation or monitoring of your provision of a specimen. If you refuse to provide a specimen under the required conditions, it is a Refusal-to-Test.

For drug testing, when you fail to provide a sufficient amount of urine when directed, and it has been determined, through a medical evaluation, that there was no adequate medical explanation for a failure. In alcohol testing, failure to provide a sufficient amount of saliva or breath without a valid medical explanation is a Refusal-to-Test.

You fail to undergo a medical examination or evaluation as directed by the MRO as part of the verification process or as directed by the Designated Employer Representative.

You fail or decline to take an additional drug test the employer or collector has directed you to take.

You fail to cooperate with any part of the testing process. If the employee refuses to empty his or her pockets, behaves inappropriately or disrupts the collection process, or refuses to wash his or her hands, the collector will stop the collection and note it as a Refusal-to-Test.

You fail to sign the certification during Step 2 of the Alcohol Testing Form, as alcohol testing must be certified by the employee. Not signing the certification statement during Step 4 of the Alcohol Testing Form is not a Refusal-to-Test. In drug testing, failing to sign the certification statement during Step 5 of the Custody and Control Form is not a Refusal-to-Test.

The MRO reports that you have a verified adulterated or substituted test result. Attempts to adulterate or substitute a urine specimen are often revealed during laboratory testing.

If in a Directly Observed collection, you fail to follow the Observer’s instructions. If you do not lower and raise your clothing, as required, and turn around to prove that you are not concealing a device that could be used to interfere with the collection process, it is a Refusal-to-Test.
If in an Directly Observed collection, you are wearing or possess a prosthetic or other device that could be used to interfere with the collection, it is a Refusal-to-Test.

If you admit that you have adulterated or substituted a specimen to the Collector or a Medical Review Officer, it is deemed a Refusal-to-Test.

Wednesday, October 21, 2009

Uppercase at Last!












As you may all remember, Google updated their business listing user interface about 3 months ago. Among some of the perks added to the interface, our AccuDiagnostics titles all turned lowercase, "accudiagnostics", even though in our listing's edit details section we clearly had it input as "AccuDiagnostics" with uppercase letters.
I wrote Google 2 times complaining about this, and stating that it looked very unprofessional, and about a week ago I found that they were again displaying correctly at last!

While checking out your listing you could also take this time to login to your google account and update your listing to include more coupons, details and video. If you have a happy customer, suggest to them that they could review your business via your business listing. Good reviews really help your listing position. This will be really important now more than ever because some of our competitors are knocking us out of the top 3 business listings for some searches just like we knocked them out when we came on board about a year ago with our optimized listings.

Within your business listing account you will also find a great interface that allows you to see the amount of times your business listing was displayed and what actions people took on your listing; whether they visited your site, asked for directions, or found out more about you.

Our business listings are SO important to your online success, so please take the time to monitor them. Also see the CAMPA TODAY blog post on creating your Bing business listing. Most of you are listed on Bing's business listings, but your listing is lacking in details and a link to your website. Your competitors are busy taking these steps and you should be active in these areas as well!

Friday, October 16, 2009

Drug Free Work Week


With National Drug Free Work Week (October 19-25) rapidly approaching, the time has come to finish our preparations. I have completed the project on my end. Now, the responsibility is yours to see it through successfully!

This project was difficult on many levels. Although it was a lot to ask for you to take time from your busy business schedules to incorporate a special event for this week, your cooperation was wonderful and yielded spectacular results. As expected, some of you had more events planned and provided more information than others. In one case, I was given a list of over 100 companies to contact along with the media. Although we were all so busy that sometimes working together proved difficult, your efforts in providing me with critical contact information made it easy for me to jump in and contact all of them quickly and effectively..

Our efforts have proved well worth the time and energy they cost us. When I talked with the media in each location, your name was advertised. Now, more people than ever before are aware of who you are and what you do. Several of them commented that it was good to know a local business is taking an active role in a national program. The locations which offered events each day (or several times during the week) received more positive feedback than those offering a coupon-type special.

Next year, when the Department of Labor’s National Drug Free Work Week comes around, you will all be more established in your locations. Perhaps a joint community event is something AccuDiagnostics can sponsor.

I want to personally thank all of you for your help with getting our efforts in front of the media for the first time. In that challenge, you all were a great success!

Jolene Benner
Special Projects Coordinator

Wednesday, October 14, 2009

Breast Cancer Awareness Month and Accudiagnostics

In the first inaugural address of FDR, he said
“So first of all, let me assert my firm belief that the only thing we have to fear is fear itself….”

In honor of National Breast Cancer Awareness Month which started October 1st, it be good for all of us to remember that when people are given a test any test they are nervous and some are afraid.

Whether it is a mammogram for cancer or a test for drug usage, the human in front of you ready to take that test has a moment of fear. This that makes he or she what we all are….human beings who are vulnerable and defensive at that moment.

AstraZeneca, the company which manufactures breast cancer drugs founded this month to promote mammography and our awareness of this dreaded disease. Accudiagnostics is a company helping other companies in promoting a drug free work place, which is also celebrating its national recognition with the National Drug Free Work Week starting October 19th.

The service you provide is invaluable to the company and the community. Always remember that part of the service should be to help the person being tested with their unsettled negative emotions. Your understanding can go a long way in helping their fears to disappear!

Monday, October 12, 2009

Social Media and Your Franchise

In SEO, it is not uncommon to find a PPC ad of a company alongside their organic search engine ranking. Similarly, in social media marketing and advertising, it is powerful to integrate your social media usage with social media advertisements. Two impressions are better than one. When users see a company’s ads on social media sites, they are likely to search for the company as a user of Facebook, Twitter, delicious, or another prominent social media network.

Another benefit of actually interacting with a social media community is that it gives users the impression that your company is caring and down to earth. People tend to respect companies that they can connect with on a personal level and that they perceive as willing to interact with their customer base.

Integrating social media advertising with social media marketing practices gives more impressions to the targeted users, enables customers to connect with companies, and allows companies to build trust. The time to get started with social media advertising is now. Just as with social media marketing, if you are the first in your niche to run a successful social media advertising campaign, you will come to be respected as being innovative and cutting edge. Furthermore, getting started now will allow you to determine sooner which social media audience responds best to your advertising efforts. Your competitors’ future social media advertising campaigns will be considered peanuts in comparison.

However, it’s important to note that you shouldn’t treat social media advertising simply as a vehicle for pushing your ads on users. The ultimate goal of social media marketing is to build quality relationships with people. Social media advertising should be part of a larger, diverse social media marketing campaign.

Just understand the social media channels you are going to advertise on to ensure that your ad is reaching the appropriate audience. This is fundamental to building a successful social media advertising campaign. It is also important to stay on top of new ways to advertise and promote your brand. Monitor the conversations taking place on social media sites in response to your advertisements in order to tweak your campaign for ultimate success.

Tammy Wood
Questions, Comments, Or Ideas?
Feel free to email me: twood@blackstonehathaway.com

Monday, October 5, 2009

Jeff Hastings shared with our group on our last CAMPA Conference Call that at any point in time 3% of our potential customers are looking for our services.

Here is one of those potential customers.

This is an email from Ken Coulter, the Sacramento location field sales representative, sharing an experience with Jeff and Carol he had while keeping his radar up and broadcasting what we do.

Hi J & C:

I met this guy on the plane and struck up a conversation. He works for Hansen Medical out of Mountain View and lives in Nashville. His boss sent him an email yesterday asking about referrals for a new drug testing company. Go figure.

Jeff, I gave him your contact information, Email, Office #, and Cell #. He though it was best for her to contact you instead of you making the call. So if you get a call from a Janine Kirkland that is what she's interested in. I'm always looking!

There's about 175 employees at the Mountain View location and sales people around the country.

Hope you guys are having another busy day! Any good emails come through for me?

Ken

Never miss an opportunity to tell people what you do and how good you at it. You never know when one of those 3%'ers will show up.

AccuDiagnostics Operations

Please make sure to send Dr. Rubel the MRO copy of COCs for any DOT result or for anything you want reviewed.

Also, please send Ashli a list of any companies that you have set up as a sub-account with LabCorp or any other lab if Dr. Rubel is going to be the MRO for these.

Greenville received several results from LabCorp for various companies, but tyhey don't know which franchise location they belong to. The results and the COC forms only list the company and their information not the franchise location.

Also, please make sure these companies or the lab that is collecting the sample send Greenville the MRO copy of the COC.

Sunday, October 4, 2009

Not What It Seems

Often we think we know what the right answers are and what needs to be done. When the market place provides data that is interrupted in a way that gives rise to a change in a business strategy.
At other times employees provide valuable input bringing forth new policies and procedures seemingly to the benefit of the company and its customers.

However, extreme care needs to be given to the proper interpretation of the ever increasing flow of data, which at times can be overwhelming.

Here is a recent Dilbert cartoon on what management may see as a benefit can actually turn out to be the wrong thing to do.



Another good idea gone awry.

Moral of the Story: New ideas do not always yield the perceived benefit.

Friday, October 2, 2009

Your CAMPA Support Team

Since we have several new members to the CAMPA Support Team, I wanted to outline your team and their core support functions:

John Lipp: Training and Field Operations Support.

Jolene Benner: Special Projects Coordinator. Current Projects – Grant Research and Administration, Drug Free Workplace Public Relations. Future Project – Sales Appointment Management.

Amber Christiansen: Franchisee Website, SEO and AdWord Administrator.

Kylee Munn: AdWord Specialist.

Tammy Wood: Internet Marketing, Newsletters, Blogs and Social Media Specialist.

Nicole Thelin: Content Development and writer.

The mission of your support team is to support you operations and sales efforts.