Mystery Shoppers on the Prowl

As reported by Jeff and Doug:

If you recently received a fax from Quest about their new Preferred Partner program, they mentioned a ‘secret shopper’ as part of this…….

Recently, both Lancaster and Sacramento recently were shopped by a Quest secret shopper. The person who came in for a Drug Test was dressed as a trucker and requested a DOT Pre-employment drug test. In Lancaster, Gloria did the collection. In Sacramento, Jeff was manning the ship with Carol attending the National Conference. Both locations passed their secret shopping experience with flying colors, doing everything perfectly!

The person taking the test in each case identified himself as working for Quest. Each location was measured on an evaluation form receiving a high rating meeting all of the standards and procedures Quest expects of their Preferred Collection sites.

So this is a ‘heads-up’ for everyone, if they haven’t visited you yet.

Good Luck!