What is Heard?

Yesterday in the blog posting, we explored a “real life” workplace example of employee relations. I do not know if you read the cartoon strip “Doonesbury” or not, but here is a recent installment.

(Note: To view the cartoon in a larger view, click on the cartoon to increase its size)



What is said and what is heard are often two different things. I have always found that it is a good idea to do as much as possible to make sure that what is said is what you intended to communicate, because what is heard is often a lot different. What is remembered can also be dramatically different than what was said, especially since as time passes, memories often fade and become very selective.

Documentation is important in all aspects of business because it is rare that there is usually no attempt to misrepresent any situation, but because of miscommunication or poor communications, misunderstanding or misinterpretation can become a big issue.

Note: Remember, to view the cartoon in a larger view, click on the cartoon to increase its size.