The Power of Small Steps

In 1977, Debbi Fields (the founder of Mrs. Fields Cookies) opened her first store and set hourly goals. As Mrs. Fields’ cookie empire grew, she was an innovator that kept the focus on small hourly goals. She installed a POS software system to provide real-time data on what her managers need to do on an hourly basis. If the managers were in danger of not meeting their goals, there were suggestions on what they could do to achieve their 60 minute goal.

Is there a lesson here? What are your daily and weekly goals for new customer contacts, call backs, etc?

Daily small steps lead to achieving larger goals.