Thursday, May 28, 2009

Technology Challenges

Every start up business has its share of technology challenges. Whether it is the selection of hardware, a database platform or a Customer Relationship Management System (CRM), the challenges are enormous and wrong decisions can be expensive. Just ask Jeff and Carol.

Once the hurdles of making IT decisions are resolved, there is an ongoing challenge to manage your IT infrastructure. As anyone that becomes dependent on their computer system knows, if the network (or even just a computer) goes down, the entire business can grind to a halt.

It is best to plan ahead in the event that there are network or computer problems. There are three levels of IT support to consider.

One is to select a reliable hardware vendor. Whether or not you select a major national brand such as Dell or HP, you need to acquire an extended warranty to cover hardware failures. Be sure to include an overnight, on-site replacement option.

The next step is having a good IT Hardware Professional in place. This specialist will assist you in setting up all hardware, including wiring the network (if you use a hardwired solution for your network).

Finally, you need a good software support solution to deal with a wide variety of software issues and problems. In another blog posting, I will share a few ideas on how to implement or improve on your existing IT strategy.

If you do not already have such a solution, it is best to think about it now so when the inevitable happens you will have someone to call that will get you back online as quickly as possible.

Don’t be like our friends below and have to go back to your manual systems.


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